The lights on my StingBox are on and blinking but it does not appear as connected on the dashboard, how can I fix it?

by | Sep 30, 2020

If the lights on your StingBox are on and Blinking, it means your StingBox is on and connected to your network. If this is the case but the StingBox dashboard does not show the device as connected, a few things may have happened.

  1. The device has not yet checked-in, or is in the process of an update. Please make sure you have waited 15 minutes after connecting your device for the first time.
  2. You are behind a web gateway or proxy which is blocking the StingBox server. Please make sure you are able to access the StingBox Login Page from the the Network your StingBox is connected to. If you go to this link and see web filtering (from a firewall or web filtering device) please reach out to your gateway administrator and ask them to whitelist Sting-Box.com and stingbox.twocyber.com.