The most likely cause of this is that your StingBox does not have internet access – please confirm you can access the internet from your wired network. Alternatively, the StingBox itself may have had an issue, please unplug the power and and plug back in the StingBox and wait 10 minutes to determine if it is back online on your dashboard. StingBox has lights on the motherboard that are visible thru the vents from the RJ-45 cable side and stingBox will also save a debug file to a memory stick. Information about this and photos can be seen on our setup page at

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