Information about your network and devices may be contained on both the StingBox Dashboard and the Micro SD card in your StingBox Hardware.  Here are the steps to safely clear your account and information and cancel billing and service.

Step 1.  Disconnect your StingBox Hardware and remove the Micro SD card by pressing in on it with your fingernail. Remove the Micro SD card and destroy or repurpose it.

Step 2. Notify us by email of your desire to discontinue service and to stop billing. Be sure to send us the StingBox Code(s) from the sticker on the bottom of your StingBox. Your email should look like this

to: support@stingbox.com
subject: Cancel StingBox – [YOUR STINGBOX CODE]
body: Please cancel my stingbox. My StingBox Code Is [YOUR STINGBOX CODE]

This will enable us to clear your StingBox Dashboard of any information about your network and cancel your subscription billing with PayPal.

Step 3. Place your StingBox Equipment in the original packaging (or your own if you no longer have it) along with a note with your email address used to purchase so we can link this return to your order and return it to:

StingBox Returns
Attn: Paul Williams
15354 115th Ave N
Jupiter FL 33478

Step 4. Once we receive your StingBox, we will inform you that we have processed your cancelation and we will stop billing in accordance with our terms.